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C-DAC's Citizen / Client Charter
 

Introduction:
C-DAC's Citizens/Clients Charter represents a systematic effort to focus on the commitment of the organization towards its Citizens/Clients in respect of Standard of Services, Information, Choice & Consultation, Nondiscrimination and Accessibility, Grievance Redress, Courtesy and Value for Money. The charter also includes expectations of the organization from the citizens/clients for fulfilling the commitment of the organization.

The Citizen Charter is intended to enshrine the trust between C-DAC and its clients/customers.

Memorandum of Association | Rules and Regulations | Bye-Laws
Delegation of Powers | Staff Rules

Statement of Services provided:
In order to provide the highest degree of satisfaction to the customer
C-DAC undertakes the following:

  • Free maintenance services during warranty period for the goods supplied.

  • Software maintenance to ensure that all bugs in the software developed & deployed are fixed in the stipulated period.

  • Annual Maintenance Contract for post warranty support of systems supplied if required by the customer.

  • C-DAC's GIST Multilingual and Multimedia products are marketed through its dealer network. C-DAC customers are the end users of these. The necessary service support to these customers is usually provided through this dealer network.

  • In Education and Training sector, through its Advanced Computing Training School (ACTS), C-DAC's clients are a large number of students who undergo training through its diverse courses offered at a number of its authorized training centres. The services to these students include high quality education through aptly qualified and trained instructors, and suitably searched books.

  • In the GIST based training provided through the Programme for Advancing Computer Education (PACE), the students undergo training at a large number of GIST PACE bureaus, and the services of various State Coordinators and the Bureaus are available to address any enquiry.

C-DAC Enquiry/Grievance Management System:
For enquiries or clarifications and any grievances, C-DAC can be contacted via eMail, letter, fax or telephone. The relevant contact details are as under:

Memorandum of Association:

Recruitment Rules:

ED ED (in Devnagari)
RR Schedule : Administrative Staff RR Schedule : Administrative Staff
(in Devnagari )
RR Schedule : Miscellaneous Staff RR Schedule : Miscellaneous Staff
(in Devnagari)
RR Schedule : Member Support Staff RR Schedule : Member Support Staff
(in Devnagari)
RR Schedule: Scientific & Technical Staff    

Rules and Regulations:

Bye-Laws:

Delegation of Powers:

Staff Rules:

Office Contact Information
For telephone and fax numbers, address, maps and direction, click on a city:

Pune - Corporate Headquarters Noida
Bangalore New Delhi
Chennai Hyderabad
Thiruvananthapuram Kolkata
Mohali Mumbai

Students having enquiries can contact C-DAC's nearest ACTS as applicable similarly the GIST PACE Bureaus as applicable. Their details are available under respective pages of this website.

Further, in order to facilitate clients with their enquiries, the C-DAC website has hosted a comprehensive 'Frequently Asked Questions' (FAQ) section, which addresses minor enquiries and complaints about GIST products. There is also a feedback mechanism for selected GIST products to enable customers in providing feedback on their experience with our products.

All other enquiries may be directed to Webmaster. The Webmaster will forward the complaint to the concerned group/member for necessary follow-up.